When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
All the information we collect via our website or through correspondence with you may be used for the following purposes – dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.
What are cookies?
Cookies are small data files stored on your computer or device when you browse this website. They are used to 'remember' information including pages and items viewed, items placed into the shopping basket and items purchased. The cookies store this information in order for to you use and purchase from this website. They cannot harm your computer or store any personally identifiable information such as your name, address, credit card or other contact details.
Cookies are essential to the effective operation of this website and enable you shop online with us. If you don't wish to enable cookies, you'll still be able to browse the website but not purchase from it. Most web browsers have cookies enabled, but please refer to 'How do I manage cookies?' below for help how to turn cookies on and off should you need to.
Types of cookies
Strictly Necessary Cookies
These cookies are essential in the operation of this website. They are used for a variety of purposes such as remembering the pages visited, items placed in the shopping basket and that the website is in use. This website does not store any personally identifiable information within any cookie or cookie type including any text fields you have completed and credit card information.
These cookies collect anonymous information on how users browse the website, the data is merged and used to help us understand how users operate the website so we can make improvements to enhance your online experience. For example we employ Google Analytics cookies to help us record how users arrive and find the website, how they browse and use the website, so we can improve areas such as navigation, shopping experience and marketing campaigns. Other cookies may include tracking purchases for 3rd party affiliate partners, royalty schemes and promotions. Again the data stored by these cookies is not personally identifiable and cannot be used to identify any individual users.
These cookies remember your choices and preferences such as currency, items viewed, search parameters, wish-lists and any items saved for later. These cookies provide the user with an enhanced user experience making their visits more personalised and pleasant. Again any information collected and stored by these cookies is merged and is not personally identifiable and cannot be used to identify any individual users.
Targeting cookies or advertising cookies
These 3rd party cookies collect information about your browsing habits in order to make advertising decision relevant to your interests. PLEASE NOTE that this website does NOT use any of these types of cookies or collect data for third parties.
How do I manage cookies?
If you want to disable cookies you need to change your website browser settings, it will mean that your shopping experience will be limited to browsing and that you won't be able to add products to your basket and purchase them.
To enable and disable cookies will depend on the browser you use, to help manage this we have provided the following details on how to enable cookies for the most popular browsers:-
- For Microsoft Internet Explorer:
- 1. Choose the menu "tools" then "Internet options"
- 2. Click on the "Privacy" tab
- 3. Select "Medium" or higher
- For Google Chrome
- 1. Choose the menu "tools" then "Settings"
- 2. Click on the "Show advanced settings" link
- 3. Under 'Privacy' click on the "Content Setting..." button
- 4. Select "Allow local data to be set" as recommended.
- For Mozilla Firefox:
- 1. Choose the menu "tools" then "Options"
- 2. Click on the "privacy" icon
- 3. Select "Use custom settings for history"
- 4. Select "Accept cookies from sites" and "Accept third- party cookies"
Effective September 2015